Part Time US Customer Service Agent

Part Time Customer Service Agent Location: Farnborough Salary: £12.80 per hour Hours: Sunday 2pm-10pm & Monday 5pm-10pm (12.5hrs) My client based in Farnborough is a fintech company looking for an experienced and self-driven Customer Service Agent to join their friendly team. We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service. Daily Duties Answer email, phone & Live Chat queries. Answering general technical queries about the website and mobile app. Answering queries regarding customer statements and financial activity. Providing a friendly, helpful advice to both parent and child account holders. Prompt attention to queries and comments made via social media. Administrative tasks (monitoring risk alerts, one-off tasks etc.) Customer call backs. Skill Set Strong written and verbal skills Ability to work independently Excellent phone manner Ability to be flexible in a role Excellent organisational skills Happy working in a committed, busy, team environment Good technical skills and happy to learn new systems Working knowledge of Excel & Word Benefits 30 days of holiday (including all but 3 public hols). Your Birthday Day off Regular Salary Reviews Access to salary sacrifice benefits such as Cycle to Work scheme and Workplace Pension Long Service awards Workplace pension scheme Excellent Induction with ongoing learning and development throughout your career Free tea, coffee, and loads of fruit Great Company days out, incentives such as legendary Christmas parties and Company meet up! Family-Friendly leave policies Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership Workplace pension scheme Death in service 4x your annual salary Enhanced maternity leave Paternity leave Westfield Cash Health Plan Westfield Surgery Plan Westfield Rewards (receive discounts at over 600 retailers) Mental health platform 5 days annual leave carry over