Specialist, Client Optimization (French & English Bi...

Our Mission
As the world's number 1 job site , our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
( comScore Total Visits, September 2023)
Day to Day
In Client Optimization you will communicate directly with clients through our phone, chat and email platforms, and work closely with our internal Sales, Product and Technical teams to ensure a seamless experience with Indeed from the start. A successful Client Optimization team member is tech savvy, data oriented, team focused professional, so if you get excited about delivering outstanding, memorable experiences, facilitating effective solutions, and delighting clients at every turn, this is the role for you.
Our Client Optimization team is a results driven team that excels at delivering top-notch customer service in an enjoyable, high-productivity and collaborative environment. By working independently and in a team setting, you will hone your organizational and communication acquirements. Additionally, you will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture.
Responsibilities
Assist and interact with our clients through our phone, chat, and email channels.
Become an Indeed product authority, which will allow you to maximize clients' accounts and set them up for success.
Assist new clients with their account set-up; make suggestions as an industry authority, thoroughly explain Pay-Per-Click (PPC)/Pay-Per-Applicant (PPA), and give an overall great first impression (a few boolean searches go a long way!)
Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions
Facilitate communication between Client Optimization and Sales counterparts
Provide clients a "WOW" experience by exceeding expectations in customer service and resolution times
Deliver exceptional service day in and day out with fast response times and clear, helpful communications
Enjoy working in a team centered environment where continuous learning is part of your day-to-day
Be responsible for meeting several metrics; however, emphasis will be placed on CSAT (Client Satisfaction) and product conversions
Skills/Competencies
Fluent in French and English required and fluency in Dutch is a plus.
1+ years in customer service, business-to-business (B2B) environments, experience with online advertising, Pay-Per-Click (PPC) advertising.
2+ years of related experience : Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), Business to Business (B2B) or Business to Consumer (B2C) relationship management, account management, customer service (servicing internal or external customers), or retail customer service.
Learn efficiently and exhibit tech savviness; your curiosity and initiative mean that you can get up to speed and have an impact from day one.
You are comfortable speaking with clients and decision-makers about meeting their hiring goals
You speak with ease and assurance with occasionally unhappy clients and make it your mission to improve their experience
Salary Range Transparency
Dublin 38,000 - 54,000 EUR per year
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.
Benefits - Health, Work/Life Harmony, & Wellbeing
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners. Select your country and learn more about our employee benefits, program, & perks at !
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Accommodations at
or by email at . If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
Indeed's Employee Recruiting Privacy Policy
Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at , we also want to make you aware of our recruitment specific privacy policy found at
Reference ID: 44002

Job Type: Full-time
Pay: €38,000.00-€54,000.00 per year
Application question(s):
How did you hear about this opportunity?
Are you a former or current Indeed employee?
Language:
French (required)
English (required)
Work Location: Hybrid remote in 2 Sir John Rogerson's Quay, Dublin Docklands, CO. Dublin D02 HE36