Senior Escaltions Engineer/3rd Line Support

Senior Escaltions Engineer, 3rd Line Support, Microsoft 365, Active Directory, Hyper V, Back Up Replication, Hybrid Working

Our growing MSP is looking recruit and additon Senior Escalations Engineer with 2 years 3rd Line Support. To work across their varied client base providing support to the Service Desk team.

The candidate will have experience as Escaltions Engineer or 2 years experience working within 3rd Line support ideally with in an MSP environment. Primary supporting Microsoft technologies

• Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security)
• Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS)
• Maintaining & troubleshooting Backup/Replication environments
• Maintaining & troubleshooting (L2/L3) network infrastructure
• Windows client OS rollouts and upgrades

Other Technologies supported

Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients (occasionally).
Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core
Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS
Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS
Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA
Virtualisation: Hyper-V
Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants
Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind
Domains: Domain names, SSLs, DNS + nameservers
Connectivity: Leased lines + Ethernet, FTTC/SoGEA/FTTP.

Benefits

Budget for Relevant exams and qualifications
24 days annual leave
Flexible work from home policy
Health cash plan
Life Insurance
Cycle Scheme/TechScheme
Enhanced maternity and paternity policies
Regular fully paid socials
Perks portal - Highstreet deals and discounts