Tenancy and Estate Management Officer

Our Local Authority are currently looking for a Tenancy and Estate Management Officer to join them on a temporary basis. Location – Loughborough Pay Rate - £11.44ph * To play a key role in ensuring the Council achieves its vision and business objectives in line with the Corporate Strategy * To ensure that customers are at the heart of all services. * To demonstrate a commitment to the development and implementation of the Council’s involvement frameworks. * To be an active participant within the Landlord Services Team and provide a high-quality tenancy and estate management service to all customers * Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Experience required: * Experience working within a tenancy management team. * Experience in estate management. * Experience in multi-agency working. * Experience in preparing legal documentation in relation to tenancy management issues. * Experience in handling difficult customers in a compassionate and sensitive manner. * Experience of meeting customers face to face and in group meetings to achieve positive outcomes * Experience in the use of a variety of IT systems