Customer Success Manager - Leisure Travel

Customer Success Manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below. Customer Success Managers Duties Manage 100 ICs by being their day to day contact for questions and issues via phone, emails and in person meetings Develop personal, solid, consultative with each Independent consultant Regular catch ups to to review their portfolio, Technology, travel tool and professional development, Act as trusted mentor/Coach Proactively monitor revenue activity Problem solve any issues the ICs may have in regards to ticketing, cancellation, hotel issues, internal IT problems, customer service issues etc Customer Success Managers Skills Required Strong background in the travel industry ideally in a similar role or within operations, reservations management or account management Extensive experience within tour operations Experience in customer complaint handling Skilled communicator Proven problem solver Working knowledge of a GDS Customer Success Managers Additional Information Ideally 1/2 days per week in London but they are flexible on this for the right candidate Great benefits including 25 days annual leaving plus bank holidays, pension, Bupa, up to a 5% bonus, life assurance, perkbox, If you are interested in the above role please apply online or send your cv to (url removed) Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit