Customer Care Coordinator

I am currently working with a 5-star developer who are looking to add a Customer Care Coordinator to their successful Customer Service Team. You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers. Their current HBF score sits around 97%. They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure. Coordinators are currently earning between £250 - £750 per month commission in addition to the 12% base salary commission Role & Responsibilities * Be the first point of contact to deal with customer queries in a professional and timely manner * Manage the defects systems to ensure issues are correctly recorded and maintained * Where required co-ordinate diaries for the Customer Service Operatives * Where required carry out general administrative duties relevant to the Customer Service team * Process visit reports following internal home visits entering the information onto Focus * Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings * Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes * Good understanding of product on new developments * Provide management information to senior management team * Escalate any issues or risks to the appropriate person * Familiarise and hold a good understanding of required policies and procedures * Plan the allocation of own work and that of Customer Service Technicians / Sub Contractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met Your customers * Home Purchases * Subcontractors Experience * IT Literate * Ability to work in a fast-paced environment, staying calm and keeping control * Excellent written and verbal communication skills – engaging with customers, suppliers, partners * Full understanding of NHBC regulations & Tolerances * Up to date experience in a similar role (Medium or Large Housebuilder) If you would like further information then please apply or contact Danny at Hamlyn Jones