ORDER SPECIALIST (TELECOM) - HYBRID - PERMANENT - THEALE
ORDER SPECIALIST (TELECOMS)
Theale - Hybrid -2/3 days/week
Permanent - Fulltime
MAIN PURPOSE OF ROLE
To manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA.
Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved.
Support Demand Analysts with processing Anchor Tenant demand into Client, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within Client scope and budget.
Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.
KEY RESPONSIBILITIES
Processing Service Order Requests (SOR)- To effectively process all Service Order Requests that are received by the Client Demand team.
To coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
Desired Experience
- Experience (technical, managerial, industry)
- Experience in data management & Program support
- Experience in working with and managing demanding customers
- Experience within telecoms industry
- Experienced in process creation and continuous improvement programmes
Skills / Knowledge
- Intermediate Excel skills
- Intermediate MS Office knowledge
- Accuracy & attention to detail
- Ability to work to deadlines
- Evenflow /Omnix/Remedy knowledge
Please apply via this ad in the first instance or send a CV with covering note or contact me on (phone number removed) or (url removed)
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