IT Support Analyst

IT Support Analyst

Currently recruiting for an IT Support Analyst to provide 1st and 2nd line support for a range of IT systems and applications used by the organisation. You will play a key part in projects to improve systems/procedures and will have the opportunity to assist upgrading the IT infrastructure.

Key responsibilities:

• Record, respond and resolve any IT issues raised by staff
• Support and maintain bespoke business software including customising reports and uploading data
• Undertake project work to improve IT systems
• Perform user and mailbox administration
• Manage distribution of mobile phones and associated hardware
• Manage and maintain hardware and software asset lists and databases
• Configure, install and maintain PC's, printers and other IT equipment
• Check and monitor Servers and network equipment
• Monitor and manage data backups

Key skills:

• Windows 7/10 installation, configuration and administration
• Microsoft Office installation, configuration and administration
• Network cabling and IP fundamentals
• Exposure to report writing tools
• Able to understand and write SQL queries