Licensing Support Officer

Looking for a dynamic role where you can be at the forefront of supporting tenants and landlords while ensuring property compliance? Join our team as a Licensing Support Specialist! In this role, you'll collaborate closely with a team dedicated to delivering top-notch licensing support services. From providing expert advice to tenants and landlords to maintaining accurate database records, you'll play a vital role in ensuring our services are efficient, effective, and customer-friendly. Experience required: Working in a high pressured fast paced environment Significant experience of using databases to accurately record information Working to tight timescales Working in an enforcement service Dealing with difficult potentially aggressive customersSkills: High level of accuracy and attention to detail Good interpersonal skills with an ability to deal with potential conflict with difficult customers, explaining complex issues Good customer service skills with the ability to liaise with customers via telephone or through written correspondence in a helpful, professional manner A flexible approach to working practices and the ability to work under pressure A high degree of motivationIf you have the desired skills and experience, then please apply today