About us
Mauser MDL is an independent SBU that is part of a global group - MAUSER. We are fast-paced, customer-centric, and supportive and our goal is to create a driven workforce as this is the key to a successful business. We want people who care. We have the flexibility of a small company but backing a much larger business; which is ideal for growth. We are looking to grow our team to continue this growth and become the best in the business.
Our work environment includes:
Customer Service Advisor
Job Description:
The Customer Service advisor will be responsible for ensuring that Mauser MDL's customers are satisfied with our products and services. You will be responsible for the day-to-day operations of customer service and will answer calls, resolve customer issues, and provide solutions to customer complaints. You will also be responsible for developing and maintaining relationships with existing and prospective customers. The Customer Service Team Lead will report to the General Manager.
Job Requirements:
Excellent communication skills - both written and verbal Ability to multi-task, prioritize, and manage time effectively Able to work independently as well as in a team environment Able to take initiative, have initiative is a must, but if it's asked it's yours to give it away) Self-motivated, self-starter, problem solver, goal-oriented, proactive, results oriented, team player.
This role is ideal for someone seeking a varied, busy, and rewarding role that offers constant opportunities for development within a commercial setting. The role is based on a site that opens Monday to Friday 8:30-5:30 and Friday 8:30 5:00, salary will be negotiable and based on prior experience. Hours can be agreed at the interview stage.
The candidate must have strong computer skills, working primarily in SAGE50 Accounts, Excel, PowerPoint and Outlook.
Daily tasks may include but are not limited to
We are looking for
This position will also be responsible for a number of reports. Managing your time and checking paperwork will be a crucial element of your job and so you must feel comfortable in sending reports on for senior management to review.
Required:
Work remotely
Required skills
Job Type: Full-time
Pay: GBP26,500.00-GBP28,500.00 per year
Benefits:
Schedule:
Supplemental pay types:
Experience:
Work Location: In person