Customer Service Associate

We've got a great opportunity for a Customer Service Associate to join our team, and shape 'Enclave: Croydon'.

We're looking for someone with flexibility, positivity and commitment to provide an exceptional experience to our residents, in a market leading London rental development.

Key responsibilities:

Customer service and team;

• Contribute to a happy, motivated and ambitious team that's task-driven and results-orientated.
• Prioritise customer service, ensuring residents have the best possible experience, and become our ambassadors.
• Be part of a comprehensive front of house service, anticipating and exceeding customer expectations.
• Deal with complaints with empathy, and praise with modesty (We've got procedures to support both!)

Operational/Compliance;

• Take the lead in touring and leasing to maximise occupancy and revenue, including following up on leads and leasing conversions.
• Complete administrative tasks such as maintenance requests, filing, tenancy management and monitoring the email inbox.
• Support events and activities.
• Support the Residence Manager in the management of the entire estate, including residential and commercial elements.
• Shape and deliver resident experience objectives and targets, utilizing the Outpost Standard Operating Procedures.
• Be part of the on-call rota as and when required.
• Be flexible, and hands on. Get stuck in.
• Maintain all health and safety policies and risk assessments in line with Outpost policies.
• Chase outstanding rent arrears in line with Outpost policies and procedures.
• Assist in the management of resident tenancies, including ASTs, move-in and move-out processes, and anything in between.
• Build relationships with senior team members, stakeholders, and clients across the business.
• Work alongside external leasing agents, building positive relationships and increasing sales.
• Keep up to date with changes in technology, processes and standards within the industry, including local knowledge of recreation and retail.
• Offer suggestions to improve operational performance.

Who we're looking for:

We're looking for a talented, committed and flexible person to join our team. The person we're seeking should have experience in a customer facing role, and will use their experience to contribute to the team, drive revenue, and provide an unforgettable living experience for our residents. We're results-driven, and we're looking for dependable and dedicated people who see the bigger picture, while loving the detail.

We'd also expect the Customer Service Associate to extend their duties to other tasks, commensurate with the role.

Why Enclave;

We're new, and we're determined to do things right. You'll love us because of our culture, creativity, and communication. We're innovative, and we're learning as we grow. We're looking for people who thrive off of the rewards that hard work brings, to grow with us, and help shape us.

With a significant pipeline we can offer ambitious, talented people opportunity for growth.