1st Line IT Engineer - Burton, Staffordshire
Service Desk/Helpdesk Support, Call Logging & Service Desk Ticketing Systems (Heat, Remedy, ServiceNow etc), Password Resets, Win 10/11, 0365, D365 Troubleshooting Active Directory, SCCM, Intune, S
upporting end user devices (Desktop, Laptops, Printers, Tablets, Mobile Phones.
On site 5 x per week on Burton upon Trent, Staffordshire
GBP22,000pa to GBP25,000pa + Benefits - Permanent Role | Full Time
This Experis IT client are an award-winning company with offices in Staffordshire are seeking a 1st Line IT Service Support Engineer to deliver 1st class IT Service Desk Support Service to a UK wide clientele.
Key/Personally Attributes:
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Excellent Communication skills
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Polite & Courteous
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Enthusiastic
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High-Level of Service Ethic
Your Responsibilities will include:
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Act as a first point of contact for all internal customers regarding IT issues and queries.
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Logging all requests and incidents within the ITSM helpdesk system ensuring
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Ensuring SLA's are met by responding to and resolving tickets in a timely manner.
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Take ownership of tickets ensuring the customer and ticket is updated with the ticket resolved where possible or assigned to next resolving group in a timely manner
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Provide a professional and high-quality customer support service adhering to service management principles
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Remote and in person support using windows administration and mobile device management tools.
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Administration and support of solutions such as Active Directory, Office365, D365, Outlook and Exchange
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Troubleshoot desktops, laptops, tablets, mobile phones and other end user peripherals for any hardware, software or network issues
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Create/disable/update user and system accounts; permissions, unlocks, password resets and group creation/assignment in accordance with security policies and procedures
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Installation and support of software
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