Import Export Coordinator

We are looking for a motivated and attentive individual to join our Global Trade Team. In this role, you will be helping with the import and export process for the business by all modes of transport, sea, air, road and courier. This will involve helping with the preparation of both import & export documentation, liaising with freight agents and customs brokers to get the best service provision, help to drive costs down and maintaining a high level of compliance during this process. Experience in a similar role is desirable but not essential.

Responsibilities of an Import Export Coordinator include:
Overseeing day-to-day operations within the Global Trade Team to ensure timely dispatch of shipments and accuracy of the documents.
Ensuring compliance with up-to-date legislative and customs requirements.
Coordinate with internal stakeholders (sales, aftersales, logistics, and finance) for seamless operations.
Liaise with carriers and freight agents for quotes, bookings, and adherance to incoterms.
Manage import clearing instructions, customs queries, and duty payments; obtain proof of export for audits.

Essential requirements of an Import Export Coordinator:
Experience in Europe freight, trade compliance and/or customs formalities, including an understanding of incoterms and HS codes.
Effective customer service and communication skills with a good telephone manner.
Ability to work both independently and as part of a busy team.
Willing to train for further qualifications, where appropriate.

Preferred requirements of an Import Export Coordinator:
Experience in brokerage with fast parcel operators (DHL, UPS or Fedex).
Microsoft Office knowledge.

What we can offer you:
Hybrid Working Policy - 2 days at home, 3 days in office after six month probationary period
33 days annual leave per year
3pm Friday finish
Enhanced maternity and paternity leave
Employee Assistance Programme
Health Cash Plan
Life cover
NEST pension
Celebration of seasonal and life events

The interview process:
Once we receive your application, we will aim to give you a decision within 3 working days. Should you be selected for interview, one of our Talent Aquisition Team will reach out to arrange an introduction video call. The second stage of the process will be a face-to-face interview at our office in Stafford with key members of the team.

Please note we are not accepting agency support at the moment.

_You may also know this role as Import/Export Coordinator, Global Trade Coordinator, Customs Broker, Shipping Clerk. INDHP_

Job Type: Full-time

Pay: GBP27,040.00 per year

Benefits:
Bereavement leave
Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay
Store discount
Work from home
Schedule:
Monday to Friday
No weekends

Work Location: In person