CCTV Operator

The role... Are you looking for a role where you really can make a difference and help people? You do not need experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator. At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures. We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms. About the Role Location: Wavendon, Milton Keynes MK17 8LX Salary: Starting at £24,500 incrementally increasing to £26,750 after completion training modules. Shifts: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off) We operate 24/7, 365 days a year. Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM What you will do… Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff. Manage mobile alarm call outs and provide solutions in a timely manner. Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential. Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required. Ensure that all systems/databases are updated in a timely and accurate manner. Provide client reports. What you will need… Excellent customer service skills - Able to communicate at all levels. Willingness to learn. Ability to work as part of a team. Attention to detail. Work under periods of pressure. Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions. Decision-making capability. Computer literate - proficient in MS Office, ability to adapt quickly to new systems. Professional in appearance and attitude. Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations. Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness. A flexible approach to working hours including the requirement for covering of holidays and sickness