Parts and Service Advisor

Vanta Staffing High Wycombe are looking for a Parts and Service Advisor based in Amersham. This candidate must understand the spare parts environment - regardless of the industry (automotive/agriculture/plant equipment). They will need to be proficient in answering emails, talking to customers/colleagues and identifying parts and ordering them online. It is a multi-functional role that demands experience and essentially keeps the department running in totality. Permanent Amersham Monday to Friday 8am-5pm GBP25k - GBP30k depending on experience Duties of the Parts and Service Advisor: - Plan and control the daily and weekly activities of the Parts Department. - Ensure Field Service & Workshop Engineers are supplied with parts required to complete jobs in a timely manner enabling them to meet deadlines. - Deal with enquiries and telephone calls as required including receiving, recording incoming customer service calls and parts orders. - Develop and manage all aspects of internet and over counter sales, including sourcing parts at the most advantageous pricing therefore increasing profitability. - Process all parts orders as requested by the back-office Team Manager and Service Manager, provide parts support for customers and our internal Service Team. - Provide full back up and support for Service/Sales department in supplying prices and availability guaranteeing a prompt turnaround for estimate preparation. - Load all parts movements, vendor parts purchases onto Company IT system. - Raising purchase order numbers, book in vendor parts and allocate to jobs. - Deal with all Parts Department queries (in relation to purchase orders) and receipting and chasing credit notes for parts warranty or faulty parts supplied. - Updating job sheets. - Prepare inventory shipping and receiving records both manually and electronically. - Monitor location stock, min/max stocking levels, fulfil stock-takes when required, keep track of common fast-moving parts allocating to Engineers van stocks where required, enabling the service department to improve on first time fix and meet company KPIs. - Pack and unpack, distribute parts to customers or Engineers, alternatively stock parts in locations throughout the parts department, invent new locations when require for parts received via internal and external. - Despatch parts to customers and engineers and return appropriate parts to suppliers when required. - Assist when necessary in all other areas of service administration and provide full support to the team. Requirements for the Parts and Service Advisor: - Must have previous experience in a similar role and understand the spare parts industry. - Excellent communication and admin skills. - Excellent attention to detail