Service Manager

Service Manager Sector: Engineering/Machinery Manufacturing Industry Location: Blackburn, Lancashire Salary: Up to £70,000 + Bonus & Benefits Join a leader in innovative machinery solutions, committed to enhancing operations and customer experiences in one of the fastest growing manufacturing sectors. They are seeking a proactive Service Manager to spearhead their global support team and push the boundaries of service excellence. What You'll Do: * Manage and mentor a team of field service engineers to maintain the highest standards of service delivery. * Develop and implement strategies to improve service efficiency and manage comprehensive field operations, including installation, maintenance, and troubleshooting. * Act as the main liaison with customers, resolving service issues and fostering long-term trust. * Ensure adherence to all safety and regulatory standards in all service activities. * Conduct performance evaluations, facilitate training, and support your team's career development. * Collaborate with sales and project teams to enhance customer satisfaction and operational success. Lead initiatives for process improvement, revenue growth, and cost reduction. What You'll Bring: * Proven leadership in service management, ideally within relevant industrial machinery or engineering industries. * Exceptional team leadership capabilities with a proven track record of motivating a cross functional engineering team (Mechanical, Electrical, Software). * Resilience in high-pressure environments and adeptness at managing multiple priorities. * Strong problem-solving skills with a commitment to continuous personal and team improvement. * Excellent interpersonal and communication skills. * Flexibility for travel as needed. What’s on Offer: * A basic salary between £60,000 - £70,000 pa (dependent on experience). * An attractive Bonus Scheme. * 33 days holiday (including Bank Holidays) * Private Healthcare & Life Assurance Schemes * Salary sacrifice schemes. * Career development opportunities within a leading company. Apply Today: Are you ready to lead and inspire? If you are passionate about service excellence and effective team management, we want to hear from you. Join a business that can offer a rewarding work environment where your efforts are recognised and valued