It Support Assistant

Job description

Position Title: IT Support Assistant

Reporting to: Head of IT Department

Job Purpose:
As an IT Support Assistant, you'll play a vital role in providing assistance for IT operations, both locally and globally. Working closely with the Head of IT Department, you'll be responsible for providing support, managing project logistics, ensuring effective communication among stakeholders, and maintaining project documentation. Your role will involve active participation in meetings, documentation of key decisions, and contribution to project strategies, requiring a blend of technical proficiency and organisational skills.

Key Responsibilities:

• Monitor the daily operations of SaaS services and systems.
• Provide administrative and technical support as necessary.
• Assist in coordinating and managing IT projects.
• Maintain project plans, schedules, budgets, and expenditures.
• Organise and participate in stakeholder meetings.
• Document important actions and decisions from meetings.
• Ensure project deadlines are adhered to.
• Identify and implement necessary project changes.
• Undertake project tasks as required.
• Contribute to the development of project strategies.

Knowledge & Skills Required:

• Proficiency in Microsoft 365 applications, including Office 365.
• Familiarity with Microsoft SharePoint (preferred).
• Experience with Microsoft Windows and Server Operating Systems.
• Knowledge of Microsoft Project and Visio.
• Understanding of IT networking and WAN architecture.
• Strong interpersonal and communication abilities.

Job Type: Full-time

Pay: 23,000.00- 25,000.00 per year