Customer Services

Customer Account Manager Our client based in Huntingdon who are a leading supplier of printed and customised products to the education sector is currently looking for Bilingual German/English speaking Customer Service administrators. Successful applicants will be working to ensure that schools receive a premium service whereby all orders placed are processed and dealt with in a professional and timely manner and are delivered to schools on time. Key Responsibilities Entering planner and other jobs onto the database and ensuring the information is current throughout the production process Providing proof assessment to planner jobs where necessary Being able to provide a concise quote for various products where necessary  Updating the customer user information on the CRM system Ensuring the website 'order tracking' information is up to date at all times Sending jobs 'to print' using various software Key Skills Fluent in German and English Being able to deliver excellent customer service to our customers and enjoy dealing with people Having the ability to use the main database and CRM system to ensure all information is kept up to date Being able to delegate to Administrative personnel to ensure orders are processed correctly and in a timely manner Have a problem solving attitude, being able to deal with all types of queries, complaints and problems Being able to communicate professionally with customers by telephone and email Hours, Benefits & Salary Casual dress Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Sick pay Work from home 8 hour shift Monday to Friday Up to 23k DOE