Customer Services Coordinator

Customer Services Co-Ordinator Malvern £25k Monday to Friday 830am – 5pm 25 days holiday plus Bank Holidays The Role To handle all aspects of customer service and outbound logistics including sales order processing and stock management. • Receiving and processing customer orders • Working with Finance/Account Manager on any credit issues • Liaising with hauliers and customers on a daily basis • Providing and maintaining a high-level service to our customers • Ensuring smooth order execution; • Trouble shooting • Order completion and invoice raising • Working closely with stores maintaining control of stock levels • Completing weekly stock reconciliations and resolving all discrepancies in a timely manner. The Candidate: Previous experience in a customer service focused role would be beneficial, along with the following qualities: • Excellent organisational skills • Ability to work to deadlines efficiently and accurately • Experience working in a fast paced, high-pressured environment • Decision maker who can follow things through • Excellent communication skills both written and verbal to deal with personnel at all levels • Ability to prioritise and re-prioritise time and workload • Computer literate • Knowledge/experience of Supply Chain and Logistics would be desirable but not essential