Customer Liaison Executive

WOW!!! Customer Service – Guest Relations – Customer & Site Supervision! - Hospitality sector! – Sunderland!! A wicked e-sports facility, exciting Customer Service role - Be the point of contact!! 4 days on - 4 days off - Absolutely superb work life balance! And a brilliant innovative modern site / accommodation and facilities!! Hospitality – Front of House – Sunderland - Proactive role - can do - get stuck in! Great team! 24-bedroom property, part of an exciting gaming and events venue! Buzzing role in a wicked gaming / esports business! This would suit someone from a hotel, hospitality or retail background with a welcoming and professional personality who can provide friendly customer service and guest liaison. Great hourly rate – Exciting industry – Online Gaming – Esports – Community focus – loads happening!!! Get involved in the hospitality side! Awesome customer service role in hospitality, wicked role for someone to work in a dynamic, modern business. You will provide customer liaison between guests and facilities. We’re looking for someone with great personality who can provide a warm, welcoming experience at this exciting Sunderland based leisure, gaming and events hub! Looking for a new role with a difference, speak to Natalie for more information on this cracking role! Fantastic growing entrepreneurial company with solid track record of success. Brilliant opportunity in a first-of-its-kind in the UK site to become an exciting venue, events and gaming leisure hub in Sunderland. Apply now or speak to Natalie @ Duval for more on this ace opportunity! The Role: * Assist the building Operations Manager * Walk-abouts, check security and maintenance, report any issues * Front of house and guest relations * Security * Preparations for the next day’s arrivals * Assist events team as required * Cleaning and basic maintenance Duties: * Ensure guest experiences from arrival through to departure in the property are delivered according to the standards of the business * Follow and deliver all security procedures including patrols. * Front of House presence, in order to meet and greet guests and ensure that they are welcomed in a friendly and professional manner and assist with their check in, luggage, entry to the houses, rooms, events etc. * Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments. * To log and report incidents or concerns with the Buildings Operations Manager or Senior Management with regards to any guest complaints or operational challenges. * Awareness of all tariffs, facilities, current activities and events. * Ensure handover procedures are adhered to at all times and liaise with the Sales and Events Coordinator and Buildings Operations Manager with regards to any noticeable discrepancies. * Check that all bills, accounts, credit transactions and handover procedures are implemented proficiently. * Carryout regular patrols of the perimeter and building checks to ensure they are secure, deal with alarm system activations and monitor all CCTV cameras * Any other reasonable tasks allocated. Key Skills and Qualifications Required: * Excellent communication skills and a strong guest focus * Willingness to undergo enhanced DBS checks and safeguarding training * Computer literate (training for internal computer systems will be provided) * Ability to report and record events as they occur * Confident to communicate security protocols to those who may be unaware * Reliable, watchful, patient, diligent and diplomatic * Proactively able to use initiative and seek guidance where necessary * Previous events and hospitality experience would be beneficial * Good organisational skills and well-honed ability to follow procedures * Actively uses social media platforms such as LinkedIn for business networking and industry updates Exciting opportunity in a wicked business! Speak to Natalie at Duval for more