Key Account Administrator

Key Account Administrator
Bromborough
Permanent
27,000

My client based in Bromborough, Wirral, is looking to recruit a Key Account Administrator. The role is a Monday - Friday based role and is offered on a 35 hour working week. With flexibility on hours 8-4pm or 9-5pm and a minimum Salary of 27,000 per annum.

The position has become available due to the business expanding and the purpose of the role is to provide and adapt a customer service function that reflects and supports the company's current and future requirements.

Key responsibilities and duties of the role include-

Account support for aligned accounts
Manage the order inbox and central telephone line
Process manual orders within agreed lead times
Building strong relationships with customers both internal and external
Solve customer/ service issues and problems in a highly professional manner and using sound judgement
Monitoring sales order processing for key accounts ensuring lead times are followed
Analysing information from customer web passed portals
Balancing customer service KPI's to meet customers expectations and our own service standard
Managing product availability- following correct procedure in the event of stock shortages to minimise effect to customer service
Cover all aspect of CS during absence and holidays

Key skills and Experience-
SAP Experience is preferred
Sales order processing is preferred
To be able to work in a customer service environment
Excellent communication skills
Excellent organisational and administration skills
To be able to cope with increased workload, under pressure and to prioritise
To be able to use Microsoft systems, especially excel(formulas and external data)

If you feel that you have the correct experience and would be interested in hearing more about the role, please apply immediately.

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