Excel Administrator/ Management - Leeds

Excel Administrator - Leeds
Type - Office based
Length of contract - temporary ongoing

Working hours-Monday to Friday 8am till 4pm
Pay - 11.44

The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role

Main duties:

• Checking data
• Chasing up jobs
• Reports
• Data Matching
• Excel
• Data Inputting
  
  Main Responsibilities
  
  Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution.
  Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards
  Actively listen to customer and colleagues, clarifying requirements and setting expectations
  Manage queries by accurately understanding and managing customer contact with excellent attention to detail
  Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met
  Real time management of incidents and escalations
  Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems
  Working with third party suppliers
  Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs
  Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority
  Raising purchase orders to facilitate the completion of work orders
  Logging all necessary information to enable the optimum engineering response
  Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence
  Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites
  Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre
  Maintain accurate records for out of hours teams to ensure minimal disruption
  And any reasonable request