Helpdesk Supervisor

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We have an exciting opportunity for a Helpdesk Supervisor to join our facilities team at University Hospital Lewisham in Ladywell. This is a permanent full-time position working 40 hours per week from 8am to 5pm, Monday to Friday.

The role:

• Reporting to the General Manager
• To provide an on-site effective and professional helpdesk service to University Hospital Lewisham
• Support the helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end-user/customers.
• Monitor call activity and produce call volume reports
• Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover
• Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
• Working 40 hours per week from 08:00 to 17:00, Monday to Friday

The person:

• Experience in a FM environment in a similar role is essential
• Must have excellent customer service, communication and organisational skills together with a flexible approach
• Must have experience of leading and supervising a team and a good understanding of Health & Safety procedures
• Must be proficient in Microsoft and have an excellent telephone manner, previous experience of Maximo or another CAFM system would be a plus

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme