Partnerships Manager - Corporate Partnerships
(Hybrid Working) Home/Office based in Peterborough/Manchester/Sunderland with occasional travel to Peterborough HQ.
We have a fantastic opportunity for an experienced Partnerships Manager!
The purpose of this role is to maximise commercial & customer objectives within the Partnership that you run, contributing to wider Insurance plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management.
You will work within an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors.
Key Accountabilities and Responsibilities:
-
Support and contribute towards the delivery of the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives.
-
Drive expansion of current business by generation of profitable new business volumes.
-
Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio.
-
Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements.
-
Manage partners change delivery expectations from outset to clear delivery timescales and scope
-
Manage the incident communication process through to the Partner, customer communication and decision making process through to completion
-
Maintain SLA performance in line with the partner contract and be proactive in engaging the Partner where SLAs are threatened.
-
Manage contractual due diligence requirements such as annual audits.
-
Take the lead in decision making for Partner driven complaints and managed through BCS to an effective conclusion.
-
Hosting of peer group meetings with external partners either face to face or virtually
-
Manage quality drivers for the Partner, including NPS and customer experience initiatives
-
Determine partner outcomes and solutions to a wide range of activities or challenges.
-
Ensure good customer outcomes are maintained.
-
Deliver on Partner contractual governance requirements.
-
Adherence to regulatory responsibilities.
-
Deputise for Senior Manager as required.
Skills, Experience and Knowledge:
-
3 years+ experience of partnership management and track record of delivery.
-
Ability to navigate complex documentation (such as Partner contracts)
-
Understanding of the regulatory environment
-
An entrepreneurial style backed up by commercial acumen and results focused.
-
Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks.
-
A change agent, able to cut through 'noise', reverse delays and create positive momentum.
-
Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders.
-
Passionate - About partner development
-
Industry awareness (Advantageous)
What do we offer in return?
-
A collaborative and fast-paced work environment
-
Hybrid working model (split of working from home and the office)
-
25 days annual leave plus Bank Holidays and the ability to buy an additional three-days holiday
-
Life Assurance 4x annual salary
-
Health Cash Plan
-
A benefits scheme that offers discounts and cashback on shopping, restaurants, travel, and more.
Diversity and Inclusion
We're a diverse community of dedicated, innovative and talented professionals. Inclusive by instinct, we encourage our people to create and share ideas - supporting their growth and celebrating their uniqueness. We're proud to be an equal opportunity employer and stand firmly against discrimination of any kind.