Service Coordinator

Job: Service Coordinator Location: Midsomer Norton, Radstock Hours: Monday to Friday 8.30 – 5.00pm (30 minute lunch) Rate of Pay: £24,960 (+ Bonus) My client is a specialist within their field, supplying a national service, fitting, installation and repair of their world-renowned products. Being the UK subsidiary, they offer a complete range of products and this is backed up by comprehensive project management experience, a highly trained technical department and sales team. The Job We have an exciting opportunity for a driven responsible individual who can support, assist and multi-task with ease. This is a varied role and would be ideally suited to an individual who can adapt easily with change, be super organised and enjoys delivering great customer care. This role will provide on-going customer support liaising with technicians ensuring client demands are met within a timely fashion. The Role includes: * Logging new service calls/customer liaison via in-house system * Daily planning of your allocated service technicians * Housekeeping of database, sites, equipment etc * Customer Care / Updating on their open/ongoing repairs or orders * Liaising with colleagues * General administrative duties as required Requirements: * Previous experience of working in a varied administrative role in a busy environment * A good working knowledge of the MS Excel, Word and Outlook * Professional and courteous telephone manner with ability to build strong relationships * Good communication and teamworking skills are essential * The ability to work in a fast paced environment and meet tight deadlines * Highly organised with the ability to prioritise workloads If you would like further information, please contact Lorna on (phone number removed) / (phone number removed) Riverside Recruitment are acting as an employment agency in relation to this vacancy