IT Service Manager

Job Title: IT Service Manager Location: Northampton Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers, Strategy, Delivery. Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization. Responsibilities: * with suppliers to ensure optimal service delivery and negotiate cost-effective contracts. * reduce costs while maintaining high-quality service levels. * discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders. * service contracts effectively, ensuring compliance and satisfaction. * and contribute to IT transformation projects aimed at improving efficiency and effectiveness. Required Skills and Experience: * experience in IT service management, with a strong understanding of the ITIL framework. * in utilizing JIRA for tracking and managing IT service requests and incidents. * with Google Workspace (formerly G Suite) administration and management. * communication and negotiation skills, with the ability to effectively interact with both technical and non-technical stakeholders. * project management skills, with the ability to drive initiatives from conception to implementation. * proactive and solution-oriented approach to problem-solving, with a focus on continuous improvement. Benefits: * salary up to £75,000 per annum. * for professional development and advancement within a dynamic organization. * benefits package, including healthcare and pension contributions. * and supportive work environment, fostering innovation and growth. If you feel this role is for you, please feel free to apply with your CV. Any questions please call Alfie Roberts @ Chapman Tate Associates directly on (phone number removed). If this role isn’t for you, please share this advert to any friends / family / colleagues, who you think this would be relevant for. PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE