Homelessness Service Co-ordinator

Homelessness Service Co-ordinator £24,700 a year Stoke-on-Trent Permanent, Full Time We’re looking for a Service Coordinator to deliver high quality housing and support to customers who have complex needs and experience multiple disadvantage. You’ll coordinate customer access to a wide range of services and lead on the design and delivery of a service coordination plan. This role is a mixture of working out in the community with customers, at our Stoke office and from home. Job requirements - Work with customers to identify their support needs and address any wider issues associated with homelessness. You’ll provide support either in their current home or help them to secure a home of their own. - Empower customers to regain independence and help them understand what it takes to manage their own tenancy. - Build and maintain positive relationships with other Concrete services and external partners to increase the level of support available to customers. This includes attending regular internal and multiagency meetings. - Make sure all information is recorded, collated, updated and saved securely to meet contract, service and organisation requirements and standards. - Work closely with the Support Team Leader to promote Concrete’s services, build positive relationships with the local community and help monitor and evaluate the service. What we’re looking for - Someone educated to GCSE Level or with a good level of maths and English. - Someone with experience of supporting adults with complex needs such as substance misuse, homelessness and mental health, or transferable skills you can bring to the role. - Great communication, problem-solving, organisational and time-management skills. - Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice. - Someone with a full UK driving license who is able to use their own vehicle for work purposes. - DBS check. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! #Stoke #ServiceCoordinator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis