Insurance Case Handler

To manage insurance claims from beginning through to settlement. * Undertaking a range of loss adjusting activities. * Investigate potentially fraudulent claims. * Support the Cargo Claims department in the efficient and effective running of the department. * Providing advice on making a claim and the processes involved. * Processing new insurance claims notifications. * Collecting accurate information and documents to proceed with a claim. * Guiding policyholders on how to proceed with the claim. * Monitoring the progress of a claim. * Investigating potentially fraudulent claims/identifying reasons why full payment may not be made * Ensuring fair settlement of a valid claim. * Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals. * Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines. * Handling any complaints associated with a claim. * Involvement in loss adjusting activities and in legal discussions relating to settlement. * Seeking legal recovery of monies paid out. * Adhering to legal requirements, industry regulations and customer quality standards set by the company. Key Skills: * Minimum of two years’ experience of handling claims from beginning to settlement * Good standard of education * Good understanding of insurance claims and relevant legal/regulatory framework * Experience of marine insurance claims * Good organisational and numerate skills * Good Knowledge of suite of Microsoft Office packages * Able to integrate within a team and able to work on your own initiative * Friendly and helpful approach Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment