Customer Service Administrator

We are pleased to be recruiting for an experienced Customer Service Administrator to join our clients team on a permanent basis located in Cannock.

As part of the Customer Service Team, the role will involve:

• Managing & responding to incoming calls, emails and online chat queries
• Managing order portals ensuring all information is kept up to date
• Developing product & technical knowledge to ensure a high quality service is provided and all queries are dealt with in a timely manner

Previous experience/skills required:

• Customer service/account management experience
• An excellent telephone manner with the ability to communicate clearly
• Experience in handling technical/product related queries
• A friendly and helpful attitude
• Excellent IT skills including MS Office

Working hours:

• Monday to Thursday 08:30 -17:00
• Friday 08:30 - 16:45

Benefits:

• 25 days holiday + bank holidays
• Free parking
• Private health care
• Generous pension scheme
• Staff purchase scheme
• Life insurance