IT Service Desk Analyst

Venesky-Brown's client, a public sector organisation in Cambuslang, is currently looking to recruit an ICT Service Desk Analyst for an initial 3 month contract with potential to extend on a rate of GBP130/day (Inside IR35). This role will be based onsite in Cambuslang however, remote working may be possible on occasion.

Responsibilities:

- Support the team in providing an exception service to our users based across Scotland.

Essential Skills:

- Experience providing exceptional customer service and satisfaction.
- Comfortable with verbal and written communication to customers and 3rd party suppliers.
- Previous experience of working in an ICT/Technology Service Desk
- Ability to learn and navigate ITSM tools to create, update and close tickets.
- Awareness of ITIL processes such as Incident Management, Service Request Fulfilment, etc.
- Ability to document calls received to the ICT Service Desk within ITSM tool.
- Working knowledge of core M365 products/apps.
- Ability to work under effectively when demands are high.
- Ability to work on own initiative where required, while taking direction when appropriate.
- Good knowledge of Active Directory/Entra ID.
- Demonstrable experience providing a high quality, first line support service with a high degree of first rime resolutions.

If you would like to hear more about this opportunity please get in touch.