Customer Advisor
South Yorkshire Housing Association
We are looking for brilliant people with a passion for delivering great customer service. You may have never considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.
Our wider benefits:
About the role:
South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide - so there is plenty of variety in our work
The role is busy but here is a taster of the type of work the role entails:
Who you are:
We recruit our Customer Advisors based on both attitude and skills. We look for people who:
If you have experience of working in the housing industry and/or a call centre environment it's even better, but if not, we'll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.
We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
Complete the application form and refer to the Job Description and Guidance Notes documents
Closing Date: Midnight 8th May 2024
Interview Dates: 13th and 14th May 2024