Payroll Customer Advisor

About the role

We're looking for a Payroll Customer Advisor to join our Payroll team at DS Smith's Business Service Centre in Caerphilly. In this position, you'll be responsible for administration and customer facing duties around our UK Payroll service that ensures the timely and accurate payment of approximately 6,000 colleagues.

You'll be responsible for processing monthly payroll of employees, ensuring tax commitments are accurate, and overseeing the preparation and distribution of payslips to employees throughout the UK. You'll ensure relevant paperwork is processed in a timely manner, and quickly investigate and escalate any discrepancies to ensure optimal customer satisfaction.

We will also ask you to collaborate with your team in management and resolution of any queries that come from the business, with a view to educate colleagues around the UK so that they can become more informed in the future.

About you

• Previous experience in a Payroll and Administration environment
• Strong Excel knowledge (pivot tables and vlookups)
• Good knowledge of payroll legislation
• Ability to work well with your team and communicate effectively with other stakeholders
• Great attention to detail and an ability to solve problems quickly and accurately
• Workday knowledge would be advantageous
• A payroll-related qualification, such as CIPP, would also be advantageous

Benefits

• Competitive salary
• Discretionary bonus
• 25 days holiday, plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location: Caerphilly - we operate a hybrid working policy with 3 days a week in the office