Customer Service Advisor

Sterling Recruitment Services are looking to recruit a number of experienced Customer Service and Sales Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees.

As a Customer Service & Sales Advisor you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities. The ideal candidate has a proven track record in outbound calling, possesses excellent communication and negotiation skills, and is highly motivated to achieve their targets.

Typical duties and responsibilities

• Answer or make calls to current clients to learn about and address their needs, complaints, with the goal to assist them in signing up for new projects with the company
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing challenging clients, as needed.
• Build lasting relationships with clients and other team members based on trust and reliability while providing excellent and consistent customer service.
• Utilise software, databases, scripts, and tools appropriately.
• Take part in training and other learning opportunities to expand knowledge of the company and position.
• Adhere to all company policies and procedures.

Outbound Sales Required Skills

• Proven experience in outbound sales, with a track record of consistently meeting or exceeding targets.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with prospects.
• Good negotiation and persuasion skills, with the ability to handle objections and close signups.
• Proficient in using CRM software and other sales tools to manage workloads and follow up calls.
• Highly motivated and target-driven, with a proactive and competitive mindset.
• Ability to work independently and as part of a team, collaborating and coordinating efforts with other Customer service representatives, marketing, and support teams.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage a high volume of workload.
• Self-disciplined and resilient, able to handle rejection and maintain a positive attitude.