Administrator Helpdesk

Facilities Coordinator, Burgess Hill

Monday - Friday, 40 hours,
26,500 plus excellent benefits

Our client is looking for a Facilities Service Desk Coordinator who is going to have a positive impact on the internal working environment. You will play a vital role within the business through generating a sense of community through creating a culture of support, delivering world class services and ensuring a seamless operation. You will also be in charge of creating a comfortable atmosphere and will have the opportunity to work in a productive and excitingly varied role!

Main duties and responsibilities:

Responds to enquiries, complaints and colleague service requests
Promptly and effectively delivers a solution to queries/issues whilst ensuring a positive colleague experience is maintained
Directs requests to the appropriate channel if it falls out of your remit
Raises maintenance and housekeeping work orders
Responds to customers on behalf of other team members
Maintains integrity of databases
Carries out training in order to offer First Aid and Fire Warden support
In charge of managing the car parking arrangements/queries
In charge of meeting coordination, supply management and office equipment care
Uses Outlook to handle colleague requests, such as parking, badges, answering general questions
Acts in a timely manner, responding to any complaints or questions relating to Workplace Experience
Promote events internally to the business to encourage colleague engagement
Develop a network of local contacts (culture, food, arts etc.)
Assist Supervisors to record data for reporting, accounting and budget reconciliations
First point of contact for any site/amenities/services information
Build strong relationships with key colleagues and business users to provide a professional customer service
To make decisions with general company procedures and policies in mind to ensure deadlines are met

Candidate Requirements:

Experience within front desk/switch board/concierge/helpdesk/customer service or other hospitality experience
Excellent communication skills, being able to confidently met and build rapports with new people
Is able to respond to client, co-worker and/or supervisory inquiries and complaints
Can calculate simple figures (such as percentages)
Goes above and beyond to get tasks completed and hit targets
Works effectively within a team
Driven to deliver a high level of customer service
Good problem solving, organisation and planning skills
Maintains a level head under pressure
Able to multi-task
Acquires basic analytical skills
Strong Microsoft Office Suit skills/experience
Open to embracing new technologies
Carries a warm, welcoming and positive demeanour
Punctual and respectful

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