Tenancy Services Officer - Housing

Tenancy Services Officer

GBP16,560.59 + car allowance GBP1,901 5 hours pw

Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton

Part Time - 17.5 hours per week

About You

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

You ll be able to:

• Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction

• Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities

• Support the creation of new ideas and innovation in the business

• Be adaptable and brilliant at working in partnership with our customers, colleagues and communities

About our team:

Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience.

We work hard, support each other, and also like to have fun!

You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.