Team Leader - Business Support

Here at West Sussex County Council (WSCC) we have an opportunity for a Team Leader to join the Children, Young People and Learning (CYPL) team.

As Team Leader, you'll be supporting your team of administrators to provide self-directed and proactive, confidential professional business and administrative support. This will involve leading a group of administrators, ensuring their work is completed to a high standard within agreed timescales. You will supervise and coach your team, setting and reviewing achievement of team and personal objectives.

Both your work and the work of your team, will include directly supporting the work of social workers by updating databases, attending complex meetings to produce written records, and aiding senior leaders to enable them to deliver their strategic objectives and key outcomes.

You and your team will have direct contact with families/representatives of children and young people. You will also have contact with other professionals, internal and external contacts, and service providers.

Here at West Sussex County Council, we are ambitious for our children and our workforce. We are committed to improving our services for the children and families in West Sussex we support. You will join us as at a key time on our improvement journey. The work we have started includes establishing a new and experienced leadership team driving forward our 'Children First' improvement plan.

We don't underestimate the work that still needs to be done and the challenge ahead. That's why we need professionals, like you, who really want to be part of the positive change that is happening. Be part of an ambitious improvement plan and make a significant difference to children and families in West Sussex. There's never been a more rewarding time to join.

For further information about us and about working in Children's Social Care at West Sussex County Council, please visit Careers in children's social work in West Sussex .

Working for us

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. Upon joining us you will have access to a range of benefits including:

For a full list this can be found at our Rewards and Benefits page.

The Opportunity

Some of the things your role will consist of:

• Delivering a timely and efficient administrative support service through the supervision of a team of administrators, planning the allocation of work to meet demand, co-ordinating the team to meet service objectives and corporate policies and delivering a customer focussed service within available resources.
• Ensuring policies and procedures are followed appropriately and advise upon service impact of policy and/or process amendments.
• Preparing accurate and reliable reports, statistical and other administrative based activity information, including providing ad hoc and regular reports to identify any issues and monitor against objectives.
• Ensuring officers are appropriately briefed for meetings and represent the team/service at meetings as appropriate.
• Supervising administrative staff in a team including outposted staff (if applicable). Manage day-to-day staffing processes such as recruitment and absence management, with support from HR where appropriate.

For a more complex list of key responsibilities, please see the job description.

About you

To succeed in the role, you will need to:

• Have experience of a customer-orientated environment.
• Have developed communicative skills and build strong working relationships at all levels and across teams, as well as with external partners and our children and families.
• Have experience of dealing with confidential and sensitive issues in a professional manner.
• Use your own initiative to achieve the team objectives and plan your team's workload to meet demand and will support your team to deliver output of a high standard.
• Grow your knowledge of the service area to participate in any initiatives and make improvements to processes where appropriate.
• Have excellent literacy and analytical skills to understand and interpret complex written information which will help develop practical, effective approaches and solutions.
• Have excellent numeracy skills to interpret and advise on complex data.
• Be able to make sound pragmatic problem-solving decisions, which will have a wider service impact.
• Be able to provide effective supervisory, coaching and performance management skills including and the ability to provide direction and support to individuals and teams including those working across different disciplines or locations.
• Have sound and accurate IT and keyboard skills.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Further information

The reference number for this role is CAFHE05140 .

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.