Scheme Manager

Scheme Manager

An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People .

As a Scheme Manager you will deliver a first-class intensive housing management service, in an independent living scheme for people aged over 55, based within a local setting, operating within a performance management framework.

Location: Liverpool waterfront

Salary: GBP17,137 Per annum

Scheme Manager Main Duties:

• To actively support and deliver against the Association s corporate objectives;
• To be aware of and assist the Association in delivering value for money services.
• Provide person centred intensive housing management services to customers living in our older persons independent living schemes.
• Signpost customers and families to appropriate support and care agencies for advice on guidance should their needs no longer be met by housing related services.
• Provide high quality, generic advice on all neighbourhood management services and processes
• Support colleagues within the Income Team to ensure that we maximise income collection, providing advice and guidance on debt management and welfare benefits to customers when necessary.
• Work with colleagues within the Voids Team to ensure all properties are let to minimise rent loss.
• Effectively diagnose and log responsive repairs.
• Effectively manage the building and associated communal services.
• Effectively manage the communal environment in relation to health and safety.
• Provide cover across all schemes, when required, for daily calls and occasional visits to the housebound during office closedowns.
• Contribute to the operations team in a drive for continuous service improvement in Customer Services to ensure the Association is a top quartile performer in all KPIs;
• Contribute to effectively embedding a customer service culture;
• Effectively monitor risk within the scheme and escalate incidents to the appropriate lead officer in a timely manner.
• Develop and promote a culture of engagement and involvement within the scheme by working with customers and colleagues to help shape the Prima service offer.

Scheme Manager Person Requirements:

• Experience in a customer facing role.
• Experience of working in an older person's independent living environment
• Experience of lone working
• Ability to identify the support needs of tenants; to act accordingly in signposting to other agencies, including contacting emergency services if required.
• Knowledge of the network of care services available through various agencies
• Knowledge of welfare benefits
• GCSE Grade C or equivalent qualification in maths and English

Skills & Competencies for the role:

• Strong commitment to customer service excellence.
• Demonstrates drive and resilience
• Proactive approach to work.
• Self-starting and self-motivated.
• Performance Focused.
• Focus on getting things done
• Organised
• Analytical problem solving
• Focused drive
• Team focus
• Customer Focus
• Communication
• Organisational Awareness

Scheme Manager Benefits- why work for us?

• Healthcare scheme
• Salary sacrifice scheme for qualifying staff
• Pension scheme
• 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period.
• 35-hour week Monday-Friday
• Fully flexible working arrangements hybrid working from the office and from home
• Free parking on site at Prima s two offices

We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected .

Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme.

If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us

If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.