Customer Service Administrator

A dynamic technology and communications company in Chelmsford is looking to recruit a Customer Service Administrator / Sales Support Assistant working Monday - Thursday 09.00 - 17.30, Friday 09.00 - 17.00 (37.5 hours a week) paying 23,000 - 25,000 per annum + Bonuses depending on experience.

This Customer Service Administrator would suit a confident, organised person with a keen interest in dealing with Customers and Technology. Liaising heavily with the Sales, Customer Development and Logistics teams, this role will fully utilise your communication skills. Customer service excellence should be a driving factor in your motivation when involved in these internal interactions. There is an element of negotiation involved as you develop relationships with suppliers to secure the most competitive prices and delivery times possible. This role is intrinsic to guiding our customer interactions to a successful conclusion.

Key responsibilities include:

• Offer excellent customer service via phone and email
• Build customer and supplier relationships
• Negotiation with suppliers/manufacturers
• Dealing with courier companies in relation to customer orders
• Dealing with phone enquiries in relation to customer orders and stock
• Managing customer service inbox and ticketing systems
• Processing Customer details on various customer portals

Skills Required:

• Highly motivated team player with good interpersonal skills
• Excellent Telephone manner and confident multitasker
• Good communication skills, both written and verbal
• Good punctuality and time management
• Experience working in a sales, call centre and customer service environment beneficial
• Ability to take initiative and to work under pressure with minimal supervision.
• Some previous experience in an office-based Customer Service role would be advantageous as you strive to deliver excellence to their growing customer base.
  
  

Benefits to working here include but are not limited to:

• Free on-site parking
• Regular company social event
• Agile working
• Employee assistance programmes, cycle to work and more
• Performance bonuses
• Holiday: 23 days per year + bank holidays + birthday off

If this Customer Service Administrator role is of suit to you then please apply with your CV and contact Katie at Prime Appointments for a chat.