Customer Service Advisor / Administrator

Major Recruitment are looking for Customer Service Advisor/ Administrator to join a brilliant & rapidly growing company in Watford. Do you have great customer service skills and want to apply them in work? If so, our client in Watford will want to see you!

A Customer Service Advisor / Administrator main duties and responsibilities:

• Provide support and consistent links to the client base and other departments at all times
• Customers are to be contacted via email after all/each engineers attendances "same day" to ensure that the customer is happy with all works completed.
• Logging/booking and closing of, any department requests for engineer's attendance
• Scheduling/Co Ordination of engineers accurately via company CRM system to attend customer's

premises as and when required

• Ensuring that all Return Calls are dealt with quickly and efficiently at all times, within a minimum of 48hrs.
• Invoicing of all chargeable calls as and when required
• Ensure procedures are adhered to at all times
• Provide administration support as and when required for all departments
• Attend internal, external meetings and training courses as and when required by Manager
• Ensure all customer requests are dealt with in an effective, efficiently and in a timely manner
• Answer any incoming telephone calls in conjunction with other designated colleagues
• Ensure Quotes are produced in timely manner as and when required
• Ensure all/any quotations or pricing for customers are checked and approved by manager before being sent out
• Any other relevant duties as defined by the Manager

Key Skills Required of a Customer Service Advisor / Administrator:

• Ability to work on your own without supervision
• Organisational Skills
• Good numeracy skills
• Commercial Awareness
• Flexible, Dynamic, Adaptable with a can do attitude
• Knowledge of CRM Systems
• Ability to work to deadlines, this may require working later than the given working hours to ensure that engineer/customer requirements are completed
• Flexible working hours as and when required

Person Specification - Essential Knowledge Skills and Experience of a Customer Service Advisor / Administrator:

• The ability to work with initiative and confidence, and have an enthusiasm for customer service and sales related work
• Experience of administrative work with the ability to prioritise tasks, work under pressure and to tight deadlines
• Organisational abilities
• A sharp eye for detail
• Ability to following any verbal or written instructions accurately
• Excellent written and oral communication and negotiation skills with the ability to deal with External customers colleagues and outside agencies at all levels
• Good numerical skills
• Good keyboard and computer skills including familiarity with standard MS office applications, in particular Excel and Word
• Ability to work as part of a team
• Driving License
• Experience of sales environment
• Flexible Working Hours

What the Company offers:

• 26,000 - 30,000 salary depending on experience.
• Free Parking
• Holiday, 20 days per year plus bank holidays (increases by 1 day for completed years worked up to 25 days)
• EAP scheme
• Pension Scheme
• Access to training and development platform
• Charity 4 scheme

INDKS

'Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities'.