Customer Service Advisor

Customer Service Advisor

This is a fabulous company in Harlow going through an unprecedented growth period. They are now looking for four customer service advisors to complete their team.

The ideal person will have worked in a similar office-based customer services environment and be used to taking incoming calls and dealing with queries and questions as well as completing all the associated administration.

This is not purely a phone-based job as you will be also dealing with email queries via their app so good verbal and written communication skills are a must.

The Ideal Candidate:

• Able to take volumes of incoming calls
• Excellent and proven Customer Service
• Able to answer email queries
• Be competent using a PC and have good administrative skills;
• Have a high level of literacy and numeracy with strong communication skills

The offices are open planned with a nice company culture and a buzzy atmosphere with regular social events. There is an onsite restaurant and a comfy staff room with a pool table. There is plenty of free parking available.

There is plenty of opportunity to increase the salary going forward if you are hardworking and enthusiastic and there are regular reviews and catch ups to see how you are getting on!

Hours of work are 9am - 5.00pm with one Saturday morning in three - 9am to 1.00pm

Perks!

• Salary 21000 - 23000 plus with an opportunity to achieve a yearly performance related bonus
• Pension
• Holiday Increasing with Service and Holiday Trading
• Bike to work scheme
• Company events
• Employee discount
• Store discounts
• Wellness programmes

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Please do not phone the office . We will call you if we need to speak to you.

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.