Job Title:
Call Handler
Location:
Norwich (NR7)
Hourly Pay Rate:
Weekdays - 11.45
Evenings and Saturdays - 16.14
Sundays and Bank Holidays - 20.95
Hours:
37.5 per week (Monday to Sunday between hours of 08:00 to 23:00)
Length of the contract:
12 weeks with potential to go permanent depending on progress
Gi Group are now seeking to appoint a Call Handler to our Public Sector client based in Hellesdon, Norwich. Our client provides healthcare services for Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire. The role of the Call Handler will be to answer operational calls that come into the contact centre. The Call Handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, the Call Handler will put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations.
Duties of the Call Handler
Role Criteria
Hiring Contact: Tiegan Clark
Agency: Gi Group