Retail and Customer Experience Manager

Contract Scotland is delighted to be working with an established, independent retailer in the Stirling area, to recruit a Retail and Customer Experience Manager to join their friendly and successful team. This is a full time, permanent opportunity offering a competitive salary and the chance to join a business where the customer experience is at the heart of everything they do.

Hours can be worked between Monday and Friday however a degree of flexibility is needed as some weekend work may be required.

This is a newly created position where you will work alongside the business owners, providing additional support in running the operation. Duties will include:

• Managing the team on a day to day basis
• Driving sales through the online offering as well as in store
• Creating and being part of daily content and videos for social media platforms
• Ensuring the store is maintained to an exceptionally high standard
• Dealing with customers on an individual basis, offering advice and suggestions
• Making sure each customer receives exceptional service
• Changing store on a weekly basis to create a fresh look each time
• Additional related tasks, as required

You will ideally have experience of working in a leadership role within a retail business however, people with customer service team leadership skills will also be considered. You must be passionate about delivering service excellence and will enjoy working as part of a friendly and supportive team.

This really is an excellent opportunity where you will work for a family run business that really does care about their customers and employees.

If you feel this could be the ideal role for you, please apply by submitting your CV.

Legal Information:
We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.