Senior Quality and Safety Manager

Oversees all Quality Assurance, Food Safety, & Compliance systems and activities within Europe with the intent to consistently deliver on our promise of safe and compliant assured supply using a large, diverse and dynamic network of packaging suppliers.

Client Details

Global FMCG business based near Central London, within a growing team.

Description

The key responsibilities of the role include:

• Be the face to the Customer quality, food safety, and compliance of packaging focusing on more strategic versus tactical matters
• Regularly review and update the Customer to agree on expectations in the areas of Quality, Compliance and Food Safety
• Manage complaint handling and follow up. Report the root cause and action plans
• Identify customer needs and uncover improvement opportunities within work flow practices
• Coach supplier partners & new suppliers to develop capability to meet relevant standards
• Ensure Global Quality and Safety Requirements (GQSR) manual is understood and met by suppliers
• Visit supplier's plants to evaluate and assure adherence to safety, process control, quality control, equipment maintenance, and sanitation processes. Work together with suppliers to develop programs to improve deficient areas
• Lead continuous improvement in quality performance across product categories with supplier partners and category teams
• Ensure packaging standards and specifications are understood, enforced, and complied
• Integrate the "Voice of the Customer" into packaging specifications
• Put in place the proactive quality systems and protocols and lead suppliers in the continuous improvement efforts
• Support EU projects, as a coach and resource for Supplier Technical Roundtables
• Engage with and build relationships with industry groups and associations and use their knowledge of emerging issues and contacts with regulatory and legislative bodies
• Proactively action on regulation compliance and use the resources & platforms to positively influence government on regulations and standards build-up or revision.
• Support market leads in business reviews and other relevant customer-facing opportunities to help message and articulate packaging quality requirements

Profile

The ideal candidate will have a background in:

• Experience in a Quality role in a manufacturing environment where they were responsible for raw materials from production to finished goods
• Experience in senior management capacity and customer interface.
• MSc or BSc in food science or similar
• Technical knowledge on paper/plastic products and quality management systems
• Ability to communicate with and influence internal and external customers
• Demonstrate knowledge of quality practices and principles in a proactive manner to lead supply partners and to educate the Customer

Job Offer

Competitive salary and benefits package