Collections Agent

Collections Agent £20500 per annum OTE £32k Permanent position working 37.5 hours per week The Company Steel Cactus Recruitment are excited to be working alongside their client; a debt recovery company with offices nationwide. Due to business demand; we are seeking three collections agents in the Sheffield office. Responsibilities • A Chance to develop your skills in a niche area of debt recovery. • Striving to reach the best resolution for the customer while meeting client requirements. • Working towards targets to maximise your income. • Resolving low value outstanding parking charges from individuals • Predominantly dealing with inbound calls with first call resolution • Managing difficult conversations in a sensitive and professional manner • Entering accurate records of customer interactions • Following processes and guidelines to deliver great service • Achieving personal and team targets in a contact centre environment. • Delivering or developing your skills with multi-channel communication. • Day to day handling of multi-channel communication. The candidate • Looking for that opportunity with an industry leading business to build a career • Previous experience within a sales or collections role • Alternatively, experience in negotiation or working towards targets in a financial sector will be considered • Excellent questioning and negotiating skills • Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally • Resilient & empathetic attitude • Excellent telephone manner with the ability to positively resolve situations • Keen to excel in a great work environment • Confident in your ability to achieve realistic targets and benefit financially • Strong work ethic and happy to work on your own initiative Benefits • OTE of £28k and realistic earnings of £32k+ • 37.5 hours a week on a rota between 8.30am and 7pm • Full-Time permanent position • Extensive training and development programme • Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role – this can include Saturday mornings. • The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made