technical manager- food manufacturing

the role | we’ve got an amazing opportunity for a food technical manager to join our team here at wagamama. this on-site role is based in our central production unit in east acton which produces all of our gyoza + sauces for our 165+ site restaurant estate in this role you will manage, develop and improve the technical and quality assurance performance of wagamama’s supply base and wagamama’s cpu operations, leading the way on all food safety + health + safety standards key responsibilities I control + implement the quality management system to ensure compliance with all legislative, regulatory + customer requirements BRC, customer-specific manufacturing standards + food hygiene legislation deliver + maintain any third-party accreditation standards monitor customer feedback + complaints + ensure timely follow-up regularly monitor + audit all aspects of the quality management system, addressing non-conformances + implementing robust solutions define product + process specifications + work with line management to ensure compliance with these as leader of the HACCP team, ensure that HACCP is established, developed, implemented, and maintained to assure the safety and integrity of our processes and products. ensure all suppliers and raw materials meet approval requirement and maintain records to prove BRC certification support the NPD process in developing and launching products that meet customer expectations act as a key technical contact to provide knowledge on matters of food quality, safety, science/technology, and due diligence the experience + personal attributes we're looking for | BS’c relevant or extensive experience of technical management fully conversant with BRCGS accreditation | GFSI intermediate | advance food hygiene, level 3 minimum sound understanding of HACCP principles, level 3 minimum self-driven + motivated sound communication skills to engage with internal + external parties confident in representing the wagamama brand with suppliers strong analytical + administrative skills the perks + quirks | a competitive annual salary discretionary 20% bonus opportunity per year wagamama food allowance private healthcare pension contribution 25 days holiday + all bank holidays various discount across retail, hospitality + leisure our values | treading softly and mindfully every step we take, we’re mindful of the impact we can have on our environment, our communities, and ourselves. committed to our sustainability ambitions, we champion positive change and lead by example zig when others zag at wagamama we don’t conform, and neither do our people. diverse and alternative, but united by one thing – bravery. this challenger and independent spirit is in our dna, it’s who we are it has to be fresh we bring fresh into everything we do; the food we serve, the partners in our supply chain, how we work, and the way we think. it is something we never compromise on kaizen at our heart each day we strive for better. becoming masters of our craft. we take pride in what we do, every day, for the benefit of others. it’s alive in our kitchens, our service, our people, our dishes we’ve got each other’s back we believe in teamship. that working together means building close bonds of trust and support. this creates a safe sanctuary where we can be ourselves, and win together as a team