Desktop Support Engineer

Job Title: Desktop Support Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated Desktop Support Engineer to join our clients team in Cambridge, this is a hybrid role. As a Desktop Support Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. Key Responsibilities: * Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. * Set up new user accounts and permissions, ensuring access rights are correctly configured. * Build and configure laptops, headsets, printers, and other hardware devices. * Install, configure, and troubleshoot software applications. * Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. * Maintain accurate records of all support activities and resolutions. Requirements: * Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. * DNS, DHCP * Strong knowledge of IT hardware, including laptops, printers, and peripherals. * Experience working with Microsoft Intune for device management is essential. * Excellent communication and customer service skills. * Ability to multitask and prioritize workload effectively. * A proactive attitude with a willingness to learn and develop new skills. * Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration. Job Title: 1st/2nd Line Helpdesk / Hardware Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. Key Responsibilities: * Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. * Set up new user accounts and permissions, ensuring access rights are correctly configured. * Build and configure laptops, headsets, printers, and other hardware devices. * Install, configure, and troubleshoot software applications. * Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. * Maintain accurate records of all support activities and resolutions. Requirements: * Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. * DNS, DHCP * Strong knowledge of IT hardware, including laptops, printers, and peripherals. * Experience working with Microsoft Intune for device management is essential. * Excellent communication and customer service skills. * Ability to multitask and prioritize workload effectively. * A proactive attitude with a willingness to learn and develop new skills. * Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration