The most admired companies in the world have one thing in common: they stand for something. The world can change, the market can change, their products can change - but their core beliefs remain the same. At Apple, we've spent the last few years affirming the values we've always stood for: a real passion for design and an unwavering belief in the power of human creativity. You can see it reflected in everything we do and even more so in our people.Apple Support Analytics is looking for an intensely curious, analytically-oriented professional to join us in a senior business analytics role!
Key Qualifications
You will be change maker and influencer. Demonstrating a passion for conducting research, answering high impact business questions with data, and presenting findings and recommendations to key decision-makers across the region and globally.Partner with senior leaders to drive action that improves contact centre efficiency, quality, and productivity. Use your expertise, strategic mindset, and business acumen to offer recommendations for actions that drive cost-savings and significant business improvements.You will have extensive experience in communicating with collaborators across all levels of the organisation, and will have the passion to stand behind their recommendations which are based on advanced analytical and statistical techniques.
Education & Experience
Bachelor or Master's degree in a field related to analytics, such as Operations Research, Statistics, Econometrics preferred.