Quality Concern Manager

Quality Concern Manager About Agratas Agratas is a global battery business within the Tata group. We are rapidly scaling up our operations to pioneer the design, development, and manufacturing of batteries for electric vehicles (EVs) at our state-of-the-art gigafactory in the UK. Job Purpose As Quality Concern Manager, you will lead the company-wide problem resolution process for all product related quality issues across all phases of the product life cycle. You will be part of the global engineering quality function and will lead your own team of concern management professionals who will be the active single source of truth for the overall problem quality landscape at Agratas. You will be an active guide for all business levels within Engineering, PMO, Manufacturing, Quality and Warranty, working closely to provide clarity of the problem landscape and prioritise product quality improvements. Key Duties & Responsibilities: Lead the company-wide problem resolution process for all product related quality issues across all phases of the product life cycle; Lead a team of specialists, being fully responsible for recruitment, development, performance and overall employee well-being; Set demanding quality targets for the concern management process across all stages of the lifecycle; Install, oversee, and, where necessary Chair, quality circles to drive problem solving prioritisation; Drive Company-wide standardisation for the use of problem solving tools; Facilitate arbitration for clear ownership where ambiguity arises; Provide standardised approaches to quality concern reporting for launch, series and warranty phases; Oversee the companywide problem solving process competence module, associated tools and oversee the competence development within Agratas; Support the product development improvement process through a structured and rigorous feedback loop into tools such as FMEA, lessons learned documents and internal technical standards; Support the campaign and recall process; Enable the business to focus on prioritisation of quality issues. Qualifications & Experience: 5+ years experience in product concern management; 5+ years experience in a people leadership role within the manufacturing, FMCG or pharma industry; Educated to Degree level in an Engineering or Quality related subject. At Agratas we strongly believe that people are at their best when they feel supported and happy in their workplace. To that end we continue to cultivate a diverse workforce which protects the individuality of each employee. We therefore warmly welcome applicants from any race, gender, sexuality, and ability. Should you have a preference in how your suitability is assessed for this role or require any reasonable adjustments please let the Talent Acquisition team know