Desktop Engineer

We are currently looking for highly customer-focused and enthusiastic Desktop Engineer to support our client, predominately based on their site in Scotstoun and providing support to sites in Govan and Hill End when required. This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00. Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals. As a Desktop Engineer you will be involved with: Carry out security audits of all devices holding data on the network by scanning and reporting IMAC’s – Installations, Moves, Additions and Changes Break-Fix of all in-scope managed devices Hands and Eyes Support to visually verify the state of managed devices Desktop Support including special project activities as they arise Asset Management & Stock Management Managing the lifecycle of loan user equipment Working directly along side the client managing own workload whilst liaising with other teams or vendors to resolution Acting as a central point of contact for the customer Software and system fault diagnosis, analysis and fix Taking responsibility for stock usedEssential Skills and Qualifications: Must have, or be able to obtain UK GOV Security Clearance at SC level Full, clean UK Driving License Proven trouble shooting skills Previous experience in a similar role with ITIL environment PC/Desktop Support knowledge including Microsoft Windows XP/7/10 onwards Excellent communicator both face-to-face & over the phone Administering Windows ShareFile permissions. Mobile connectivity (E.g. Android/IPhone) Knowledge of SCCM Good knowledge of HP Workstation, Desktops & Laptops Must be able to deal productively with a high workload with minimal supervision Great attention to detailDesirable skills / qualifications: Microsoft Certification (MCSE/MCSA/MCP’s) Accredited in relevant manufacturers hardware qualification (HP)! Basic Network Knowledge (Patching, tracing switch information etc.) Service Now Ticketing System ExperienceThis is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months’ service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial supportApply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website