Leasehold Property Manager

Hyperion Partners are working with a leading housing association committed to providing high-quality social housing to communities, is currently seeking a skilled and dedicated Leasehold Manager to join their team in London. Responsibilities: Leasehold Management: * Oversee a portfolio of leasehold properties, ensuring compliance with lease terms, statutory requirements, and company policies. * Respond promptly and professionally to leaseholders' inquiries, providing guidance on leasehold matters, service charges, repairs, and other relevant issues. * Manage the process of lease extensions, lease transfers, and other leasehold-related transactions, ensuring accuracy and adherence to legal requirements. * Maintain accurate and up-to-date records of leasehold properties, including lease agreements, correspondence, and key leaseholder information. Service Charge Management: * Administer service charges for leasehold properties, including budgeting, invoicing, collection, and reconciliation. * Prepare and distribute service charge statements, ensuring transparency and accuracy in line with lease agreements and regulatory guidelines. * Liaise with leaseholders, contractors, and internal departments to address any service charge-related queries, disputes, or concerns. Compliance and Legal Matters: * Stay up to date with relevant legislation, regulations, and best practices pertaining to leasehold management and service charges. * Ensure compliance with statutory obligations, such as Section 20 consultation, Right to Manage, and other relevant legislation. * Collaborate with legal advisors and external stakeholders to resolve leasehold disputes, including attending tribunals or court hearings when necessary. Stakeholder Engagement: * Foster positive relationships with leaseholders, addressing their concerns, providing information, and facilitating effective communication channels. * Collaborate with internal teams, including property management, finance, and repairs, to deliver excellent service and maintain high levels of customer satisfaction. * Represent the organization in meetings with leaseholder associations, resident committees, and external agencies, promoting open dialogue and constructive relationships. Qualifications and Skills: * Previous experience in a leasehold management role within the social housing sector or a related field. * Knowledge of leasehold legislation, service charge management, and relevant housing regulations. * Strong understanding of leasehold agreements, lease interpretation, and the rights and responsibilities of leaseholders and landlords. * Excellent communication skills, both written and verbal, with the ability to engage and interact effectively with a diverse range of stakeholders. * Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines. * Proficiency in using relevant software applications, databases, and CRM systems. * A customer-focused approach, with the ability to handle and resolve complex leasehold issues with empathy and professionalism